DELIVERY, RETURNS & REFUNDS

DELIVERY

Blackguard deliveries in the UK & International deliveries are sent via Royal Mail. Order processing and fulfilment may take up to 3 days. Please consider this when placing an order.

• 1st Class (1-2 working days)
• 2nd Class (3-5 Working days)
• International (7-21 working days)

Delivery estimation varies on the courier but we will be sure to keep you updated. If you have paid for tracking you will receive a tracking code

In order to protect both parties we encourage you to refuse any delivery that may seem damaged or tampered with in any way. 

This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped. 

Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation. 

RETURNS POLICY

We have created this 14 day returns policy to ensure you have an adequate amount of time to return a product for exchange or refund.

If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).

This returns policy applies to all our customers worldwide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

REFUNDS

In all Blackguard Parcels is a Return Sheet.

For any returns please fill out the correct columns on this sheet in order to receive a refund

A refund will be issued for the full price of any product that is returned to us in accordance with the terms of this returns policy (excluding the original postage charge and excluding the costs of returning a product to us).

All requested refunds are issued back to the original payment method within 10 working days of receiving the parcel.  If you feel we have not acted within the stated timescale in issuing your refund, please email officialblackguard@hotmail.com

EXCHANGES

Within every Blackguard order is a Return Sheet.

For any exchanges please fill out the correct columns on this sheet in order to receive an exchange.