Shipping policy

DELIVERY

Blackguard deliveries in the UK & International deliveries are sent via Royal Mail.

• 1st Class (3-5 working days)
• International (7-21 working days)
• Pre Orders (7-14 working days)

 

In order to protect both parties we encourage you to refuse any delivery that may seem damaged or tampered with in any way. 

This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped. 

Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation. 

RETURNS POLICY

We have created this 14 day returns policy to ensure you have an adequate amount of time to return a product for exchange or refund.

If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).

This returns policy applies to all our customers worldwide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

EXCHANGES

Within every Blackguard order is a Return Sheet.

For any exchanges please fill out the correct columns on this sheet in order to receive an exchange.